This memorandum documents updates to the Forms Printing and Distribution (FPD) operation since the release of the Forms Printing and Distribution Detailed Operational Plan (DOP) on February 24, 2020.

There were no significant architecture changes to the FPD operation. The COVID-19 pandemic did result in operational impacts, including printing production process changes, adjustments to mail schedules, and the addition of new mailings.

The updates can be summarized as follows:

• The schedule finish dates for self-response mailings 4 and 5 were delayed approximately two weeks because of the COVID-19 pandemic. FPD implemented a flow-based strategy to address and mail to the most-distant destinations first for each cohort.
  
  
• The mail strategy was updated to add a sixth and seventh mailing. The sixth mailing, a reminder postcard, was sent to housing units that had not responded by mid-July 2020. The seventh mailing, a questionnaire package, was sent to nonresponding housing units in the lowest responding areas between August and September 2020.
  
  
• An additional postcard mailing targeted households that only receive mail at post office boxes.
  
  
• Other mailings supporting Nonresponse Followup (NRFU) and Update Leave (UL) were delayed to align with the extended field operations. Because of these delays, the main print vendor contract and facility leases were extended until October 2020.
  
  
• Additional COVID-19 impacts on the printing production process included:
  • The primary production facility for self-response mailings was temporarily shut down for deep cleanings and some staffing shortages.
  • The postal barcode used to track mailpieces was moved from the address block in the open window and placed on the outside of the outgoing envelopes.
  • Print vendor oversight, monitoring, and reporting processes were modified and transitioned from in-person to virtual reviews.