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Memorandum 2020.09: Census Questionnaire Assistance Outbound Calling for Coverage Improvement
Memorandum 2020.09: Census Questionnaire Assistance Outbound Calling for Coverage Improvement
Memorandum 2020.09
This memorandum documents high-level information about the Census Questionnaire Assistance (CQA) outbound calling in support of the Coverage Improvement operation.
The Census Bureau began making outbound calls to respondent-provided phone numbers on April 22, 2020, and will continue through October 31, 2020. Call center agents review responses with households that have completed the 2020 Census in order to ensure we have a complete and accurate count. The goal is to ensure no one was missed or counted in more than one place.
All responses are kept confidential. The call center agent will not ask about financial information or Social Security Numbers. The call center agent will only review the responses that were previously provided.
The Census Bureau will call using dedicated English and Spanish toll-free numbers:
- 844-809-7717 (English)
- 844-809-7718 (Spanish)
For additional information, visit 2020census.gov/en/conducting-the-count.html.
The 2020 Census Memorandum Series
The 2020 Census Memorandum Series documents significant decisions, actions, and accomplishments of the 2020 Census Program for the purpose of informing stakeholders, coordinating interdivisional efforts, and documenting important historical changes.
A memorandum generally will be added to this series for any decision or documentation that meets the following criteria:
- A major program level decision that will affect the overall design or have significant effect on 2020 Census operations or systems.
- A major policy decision or change that will affect the overall design or significantly impact 2020 Census operations or systems.
- A report that documents the research and testing for 2020 Census operations or systems.
Visit 2020census.gov to access the Memorandum Series, the 2020 Census Operational Plan, and other information about preparations for the 2020 Census.
Others in Series
Publication
Memorandum 2020.07: Formal Privacy Methods for the 2020 Census
This memorandum releases the final version of the Formal Privacy Methods for the 2020 Census Report.
Publication
Memorandum 2020.08: Adjustment of Operations in Response to COVID-19
This memorandum documents how the Census Bureau has adjusted operations for the 2020 Census in light of the coronavirus pandemic.
Publication
Memorandum 2020.10: Documentation of Updates to the Language Services Operation
This memorandum documents updates that have been made to the Language Services (LNG) operation since the release of the Detailed Operational Plan.
Page Last Revised - October 28, 2021
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