An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Scene: Storm clouds were forming all over the Washington, D.C. Metropolitan area. It was rush hour, which means the storm would just further impair the traffic. Just as members of the AES staff entered the building the torrential down pours began. However, they had yet to see the after effects of the storm.
Narrator: It was almost 10:00 am and the calls were beginning to pour into the AES call center. AESDirect.gov website was down due to a power outage caused by the storm and it was unclear how long the system would be disabled. The AES staff put the AES Downtime Policy in place with the hope that filers and exporters would be able to continue conducting business as normal.
AES: You will not be penalized for shipments filed late after the AES Downtime Policy is lifted. When filing shipments following the downtime period, you will receive a compliance alert message for those late shipments. However, this inability to file was out of your control and the Customs officers are aware of the situation. Keep a log of shipments that were not filed and all proper records for verification purposes.
AES: Glad to be of assistance, have a good day! The above is a dramatization based on a recent occurrence to clarify how the AES Downtime Policy should be used. If you are unclear of what you need to do during downtime or you have received a compliance alert, don’t get frustrated. There are numerous resources available to assist you. Feel free to contact the AES Branch for more information at 1-800-549-0595, option 1 or askaes@census.gov.
Share
Top