U.S. flag

An official website of the United States government

Skip Header


First-Round Usability Testing of the Redesigned Census Information Centers (CIC) Web Site

Written by:
SSM2009-03

Executive Summary

This first round of low-fidelity usability testing was planned and conducted in collaboration with the Census Information Centers (CIC) team as part of the longer-term redesign of the CIC Web site. The CIC Web site is currently being redesigned and updated to make it easier for a wide variety of users to find information. Screen captures of the previous version of the CIC Web site and the semi-functional prototype used for this round of testing can be found in Appendices A and B.

Prior to testing, the Statistical Research Division (SRD) and the CIC Web redesign team collaborated to write a series of tasks for participants to complete in order to gauge how efficient, accurate, and satisfactory their interaction was with the Web site. Three participants were recruited from the CIC/SDC annual conference at Census HQ and completed the testing between October 8 and October 10, 2008.

The results for all three participants exceeded the pre-defined goals for efficiency, accuracy, and satisfaction. The overall Accuracy score was 80%, which was above the predefined goal set for this study of 70%. Overall, the participants completed the tasks in an average completion time (i.e., efficiency score) of 1 minute 9 seconds; both easy and hard tasks had average efficiency scores of under 1 minute, and these times met the goals for this testing. Likewise, the overall satisfaction score was 7.1, which is well above the predefined goal of a 5 or better.

Page Last Revised - October 8, 2021
Is this page helpful?
Thumbs Up Image Yes Thumbs Down Image No
NO THANKS
255 characters maximum 255 characters maximum reached
Thank you for your feedback.
Comments or suggestions?

Top

Back to Header