Our Mail Processing services include:

• Designing forms
• Sending forms electronically to an internal or outside contractor (based on requirements)
• Managing the printing of forms
• Mailing out forms with the best postal rate
• Checking forms upon receipt, automatically
• Data capturing the information from the form
• Analyzing the data
• Transmitting the data to any location requested

We also offer the following Finishing services:

• Inserting and other automated mail processing systems
• Folding, stapling, collating, decollating and bursting

Through our high-tech data capture and problem solving technologies, our staff can capture and process your data from paper, images, and microfilm with unsurpassed speed and accuracy. NPC has migrated from conventional, flatbed, and page-turning microfilm cameras to a high-speed scanning facility in an effort to eliminate massive paper handling, improve data capture throughput, and reduce long-term storage requirements.

Our Data Capture services include:

• Image-based character recognition (OCR, ICR, and OMR)
• Conventional key-from-paper processing
• Computer-assisted capture and coding
• FAX based automated data capture
• High-speed bar code reading and sorting

• Provides image creation of forms, and maps using high-speed scanners
• Provides document database services for image retrieval
• Provides application design, development services, and operational support of imaging and data capture technologies:
  1. Image creation/capture/index/storage/retrieval
  2. Automated data capture (OCR, ICR, OMR, and Barcode)
  3. Key from image

Local telephone switches and an automated call distribution system, which is designed to minimize callers wait time, control call center workstations.

Our call centers are open 7 days a week and provide coverage in all time zones.

They answer respondents’ questions, handle both incoming and outgoing calls, assist in completion of surveys over the phone, resend paper surveys, assist in non-English survey completion, and offer phone questionnaire assistance on surveys.